Serving
What's
Next

Ron HsuChef/Owner, Lazy Betty, Humble PieKelly PhillipsFounder, Destination Unknown Restaurants

The restaurant industry is at a crossroads.

In 2023, restaurants continue to face challenges in how they operate: notoriously tight margins, high staff turnover, old views on pay, and a culture that has made the news (not often in a good way). The industry is ripe for change, but how?

We're spotlighting people and places working towards a new, sustainable way of operating.

Black and white image with sign that says Take Away

Fair Wages and Equity

Industry teams need more stability and liveable wages. By identifying ways to bridge the pay disparity gap, restaurants can create a team-centric environment where employees feel supported.

Retention and Career Growth

Let’s create an industry that grows from within. By unlocking career growth through training and resources, restaurants can create a workplace that thrives and creates long-term paths for team members.

Embracing Technology

Technology builds more reliable processes, adds efficiency to day-to-day tasks, and modernizes the way that teams operate. Restaurants using technology in a mindful way see it as a competitive advantage for retention, operations, and margins.

Be Informed

Content specially designed to advance your way of thinking.

The Changemakers

The names and faces here don't just serve up delicious meals and great experiences. They're moving the industry forward. Find out how they are Serving What's Next.

Ron Hsu

Chef/Owner: Lazy Betty, Humble Pie

Champion of fair wages, equality and great food. James Beard nominated Atlanta restaurateur Ron Hsu envisions an industry where the workforce doesn't rely on the goodwill of customers and strives for changes to the way things have always been done.

Kelly Phillips

Founder: Destination Unknown Restaurants

As the Founder and hospitality director of Destination Unknown Restaurants in Washington, DC, Kelly Phillips envisions a new way forward for the industry that puts the team at the forefront. This vision was what named her one of Washington Business Journal’s 40 Under 40.

Events

Feed your knowledge

We've partnered with experts to deliver sessions covering everything from team mental health, wage equality, career growth, and more. They're answering your questions and providing actionable takeaways you can use in your operations.