Staff receive prompts to provide feedback after their shifts automatically, with no manual work needed.
Forget parsing complex responses. Feedback from staff is recorded in simple metrics with optional comments.
Feedback is archived and searchable by managers to track engagement trends and recurring issues.
Staff feedback is automatically added to Manager Log Book entries to tie feedback to which manager was on duty.
All shift feedback feeds into an overall shift feedback score managers and operators can track and benchmark over time
Easily spot operations issues to increase staff happiness and reduce costly turnover.
The world's best restaurants use 7shifts to save time and reduce costs
"Engagement has increased and it really has a great effect on turnover rates,” Leaming says. “We feel like we have one of the lower rates in quick service at 28 percent, and that’s a bottom line saver."
Travis Leaming, Director of Store Operations
7shifts offers a variety of employee engagement tools to keep your staff engaged from hiring to retention and beyond. The 7shifts labor management software can double as an employee engagement app for restaurants when used in the right way—with feedback collection, communication, and more.
Keep a pulse on your team’s satisfaction with Shift Feedback, empowering your staff to provide feedback on their work experience after they clock-out. Feedback is archived, commentable, and searchable for managers to keep track of in the Manager Log Book.
Feedback scores are easily tracked and added to an overall shift feedback score for your restaurant to benchmark over time. Easily track employee feedback trends to identify areas you can improve your operations to improve employee retention.
Another huge piece of the engagement puzzle lies in team communication. Provide your staff with a private internal communication channel with 7shifts’ in-app chat, where employees can send GIFs, photos, emojis and more to both managers and co-workers. Putting communication directly into the scheduling app allows your staff to keep their personal contact and social profiles private, while still being empowered to manage their schedules, availability, and ultimately connect with their team in and outside of work.,
Employees can also be kept in-the-loop with corporate and management through the one-way Announcement communication channel so they always know what to expect at the restaurant. Having a line for management to share company values and mission, plus highlight hard-working team members is a great way to foster a sense of community from the top-down.
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