What's inside this report?

This report is based on direct feedback from hundreds of restaurant managers, executives, and owners across the United States and Canada. From their real-world experiences and honest feedback, we can supply you with actionable insights and statistics for one of the industry’s biggest elephants: third-party delivery.

Compliance Playbook Image

Topics covered include:

Third-Party Delivery

The true cost for restaurants

Labor

How delivery impacts your labor

The Restaurant of the Future

How delivery fits in

2020 Data

What the biggest profit-drivers were for restaurants

Key findings from the report

Restaurateurs are making significant changes to their labor structure and business models in the wake of COVID-19’s impact. Here are the key findings from the full report:

Delivery-related roles being created have grown by 243%

Nearly 900 delivery-related roles have been created in the 9 months since March 2020. This is in comparison to just 254 roles being added in the 9 months prior to March.

Pizza Graph image

The biggest revenue stream during COVID-19 has been outdoor dining

37% of restaurants report outdoor dining as their biggest revenue driver during COVID-19. Indoor dining is slightly behind (29%), and third-party delivery came in third at 16.5% of revenue.

Image of outdoor dining

The share of front of house shifts have dropped 7.6% since March 2020

Before March of 2020, front of house shifts made up 34% of all shifts. Since then respondents reported that number is down to 26.4%.

Front of house illustration

Download the full report to keep your restaurant at the forefront of the changing industry.

Leopolds Tavern Restaurant Photo
Impact Kitchen Restaurant Photo
Joe Bird Restaurant Photo