7shifts's service offering involves providing organizations and individuals within those organizations (our "Customers”) with access to and use of the 7shifts Services, which allows our Customers and their staff members to administer work scheduling (the "Services”) through their devices (any computer used to access the 7shifts Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each a "Device”)).
Our primary purpose for collecting and using Personal Information is to provide the Services to our Customers. When we collect, use, and disclose Personal Information on the instructions of our Customers, we are a service provider/data processor to that Customer, processing personal information on their behalf and we refer to this data as “Customer Data”. We may also use Customer Data on an aggregated and non-identifiable basis to improve and enhance our product and service offerings.
We rely on our Customers to comply with all applicable privacy laws when collecting, using, or disclosing Personal Information through the Services, including by obtaining appropriate consent (such as from their employees, other staff, or other third parties that are authorized users of that Customer’s account) prior to collecting, using, and disclosing personal information through the Services.
We may also collect, use, and disclose the personal information of individuals who use our Services as individuals and not as employees of one of our Customers (including information contained in a resume submitted to our resume and job application service) and we may collect and use personal information for our own purposes through our website, customer service, marketing activities, or when we otherwise interact with individuals. We refer to this data as “7shifts Data”.
Personal Information we Collect to provide Services to our Customers
We collect and use Personal Information in the course of providing the Services to you and your organization. Depending on the relevant circumstances and requirements, we may collect some or all of the Personal Information listed below to help us with this:
The organization with which your Account is connected will have access to your employment information, such as job title, company, schedule, schedule preferences, shifts, and attendance. If you switch jobs, this employment information will not be shared with any other organization without Staff members’ consent. However, Personal information associated with a personal profile that is not specific to an employer, such as name, availability, time off, profile picture and tip information (“Profile Data”) will remain associated with the employee’s individual Account for as long as the Account is active, whether or not your Account is linked to an organization.
We will display your Personal Information on your profile page, and this may be viewed by other persons to whom you are connected within your organization depending on their access level. Any data you provide to the 7Shifts Services in your capacity as an employee (including any coordination or communication for shift scheduling) or through your use of community services on the 7shifts Services such as messaging, announcements, resume/job posting, and notes, may be read, collected, and used by Users or organizations who have access to them.
How we Use Personal Information to provide Services to our Customers
When we use your Personal information to allow you to access and use the 7shifts Services, we do so on the instructions of your organization (our Customer) and on the behalf of your organization. Activities that we may carry out on this basis include:
Your posts may remain even after you close your account.
Account Creation: Users are required to provide Personal Information to create an Account and use the Service such as name, email address, and password. We use this information to create and administer user accounts, authenticate users, process payments, and manage access and control rights. We require that you do not disclose your password to anyone. We will never ask you for your password in any communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
Individual Users not linked to employer accounts: If you register for an Account that is not linked to any company or once you use your Account after having left your organization, we are the accountable entity or a "data controller" for your Profile Data. We will use your Profile Data and other personal information to:
Marketing: We collect contact information for the purpose of sending marketing communications, and described under Section 5 (Marketing) or administering contests, promotions or surveys.
Job Applications: If you apply for a job with us, we may collect certain personal information about you (such as information that would be contained in a resume, cover letter, or other employment-related materials). We use this information for the purpose of processing, evaluating and responding to your application. If you use our resume-building or job searching features to apply for a job with one of our Customers, information provided in your Job Applications may move with your account to an organizational account for a company which hires you.
Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, email address, and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may also collect information to verify your identity at the start of the call.
Call Recording: We collect a limited amount of Personal Information by monitoring and recording and subsequently storing certain telephone calls. On each occasion, you will be notified whether the call is being recorded at the commencement of the call. If you do not wish to have your call recorded, please let us know at the start of the call. The primary purpose of the call recording is to train our customer-service staff and to improve the quality of the services and products we provide. During the course of the phone call we will collect limited categories of Personal Information including name, phone number, and email address to assist us in confirming the identity of the caller and we may also collect any other personal information you provide to us during the call.
Promotions, contests, and surveys: We may offer contests, promotions or surveys. If you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion, including to deliver a prize to you, or that you otherwise provide. We use this information to administer the contest or promotion. We may also offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website.
We may also use 7shifts Data for the following purposes:
We collect your Personal Information in four primary ways:
Visiting our Website: We collect a limited amount of Personal Information from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes log data such as your Device’s IP address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information and other interactions with the Website. If you contact us via the Website (including via any chat widget), we will collect any information that you provide to us, for example your name and contact details in order to respond to the inquiry. We use this information to help us understand our website activity and to monitor and improve our website and Service.
Tracer Tags & Web Beacons: Our Website may also use a technology called "tracer tags” or "Web Beacons”. This technology allows us to understand which pages you visit on the Website. These tracer tags are used to help us optimize and tailor the Website for you and other future visitors to the Website.
With your consent where required by applicable law, we use Personal Information of Users in order to send you email, SMS, and in-app communications to let you know about, and invite you to participate in, our products and service offerings. You can unsubscribe from receiving marketing materials from us by clicking the unsubscribe link included at the bottom of each email, texting STOP in reply to an SMS text message or by contacting us at the contact information provided in the “Contact Us” section below. You may also be able to adjust some of your communication preferences through our app. Please note that if you unsubscribe from marketing communications, you may continue to receive transactional and account-related email and other communications from us.
Where appropriate and in accordance with applicable laws and requirements, we may share your Personal Information in the following ways.
Note that organizations (our Customers) may share the Personal Information of their employees with third parties and other software services, such as payroll and accounting services.
We do not sell personal information.
We are committed to taking all reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, destruction or unauthorized access and disclosure. We do this by having in place a range of appropriate technical and organizational measures. These include measures to deal with any suspected data breach. If you enter payment details onto our payment pages, we encrypt the transmission of that information.
We restrict access to Personal Information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We will not keep your Personal Information for longer than we are permitted to do so under our agreement with our Customers or as is necessary for the purposes for which we have collected it unless we believe that the law or other regulation requires us to preserve it (for example, because of a request by a tax authority or in connection with any anticipated litigation) or if we require it to enforce our agreements.
When we are no longer permitted under our agreement with your organization or it is otherwise no longer necessary to retain your Personal Information for the purpose(s) for which it was collected, we will delete or anonymize the Personal Information that we hold about you from our systems. While we will endeavor to permanently erase your Personal Information once it reaches the end of its retention period, some of your Personal Information may still exist within our systems for a limited period of time, for example if it is waiting to be overwritten. For our purposes, this data has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.
Your organization (our Customer) may store your employment information or other Personal Information for longer periods in accordance with its own retention policies, including after your employment terminates.
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
If you wish to make a request in relation to Personal Information we maintain and process on behalf of our Customers (and in respect of which we are a service provider/data processor), please contact the Customer directly in the first instance to handle your request. If you contact us in respect of an Account that is linked to your employer (our Customer), we will refer your request to your organization. Otherwise, please contact us and we will handle your request.
All data transferred in and out of the 7shifts Services are encrypted securely end-to-end. We ensure that our service providers comply with applicable privacy and data protection laws and implement contractual clauses that ensure the protection of privacy rights, as applicable.
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA”) regarding your personal information. These include:
You can submit requests about your information to the following:
Mail: 701 Broadway Ave #200
Saskatoon, SK, Canada
You may only make two requests over a 12-month period. 7shifts will respond to your request within 45 days of receiving your request and will provide information from the 12-month period prior to your request.
There are some exceptions to these requests. For example, the information may be owned by your employer and 7shifts can keep your personal information for certain business purposes, such as processing payments for merchandise you order or undertaking internal research for our technological developments.
Additionally, the CCPA provides for certain exemptions, such that requests under the CCPA cannot prevent 7shifts’s ability to:
In some instances, 7shifts may refuse to respond to such a request based on an exemption, a legal requirement, or other business or legal policy. 7shifts will inform you as to the basis for refusing any such request.
Last updated: Jan 6th, 2022