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Free Coffee Shop Employee Handbook

Get baristas trained quicker and easier with the editable employee handbook

Outline company policies and guidelines
Create a single point of reference for baristas to rely on for answers
Customize the template to match your needs

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Coffee Shop Employee Handbook

What’s included in the coffee shop employee handbook?

In this guide, you’ll find the sections and information to help you shape and tailor an employee handbook to your business’s needs. It serves as a centralized resource for your staff, providing clarity, consistency, and a foundation for fostering a positive work environment. Start with the company’s basic information, like address, important phone numbers, social media and handles. Include the business’s policies and procedures, like equal employment opportunity, dress code, attendance, code of conduct with co-workers, health and safety, and emergency preparedness. Explain disciplinary action should anyone violate the policies. Outline time off, sick leave, and vacation policies. List the job duties of different roles and typical work hours for full-time and part-time employees. Lay out customer service standards, like how to handle complaints and upsell espresso shots. Touch briefly on training, like coffee knowledge, equipment, and menu prep. Outline employee benefits and perks, like employee discounts or healthcare. Explain how performance is evaluated and how often they can expect feedback and reviews. By providing a clear framework for expectations, fostering a positive work environment, and ensuring legal compliance, a handbook is an essential tool for any coffee shop owner or manager.

Have a single source of truth

If you want your baristas to know the answer to a problem, refresh their skills, or get into the groove faster - having an up-to-date employee handbook is vital. A comprehensive handbook provides employees with the information they need to succeed. This empowers them to do their best work, reduces uncertainty, and fosters a sense of belonging.

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How to use your coffee shop employee handbook

Set your new hires off on the right foot with the editable manual.

1. Read through the sections and edit the handbook to match your restaurant’s information.
2. Replace the logo in the header with your own.
3. Save the changes.
4. Share with your team.

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The manual is just the beginning

A powerful team management platform like 7shifts has touch points across the entire employee experience. From hiring, to training, to scheduling, paying and retaining – you’re making the right choice when you choose 7shifts.

“It is SO easy to use. It is intimidating at first familiarizing yourself with the platform but after a few minutes it feels so natural using it. I used to do all of my scheduling on an excel spreadsheet. It would take two or three times as long as it takes me now on 7shifts.”

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Eddie Cuellar

Restaurant owner, Tower Burger

“I was originally drawn to 7shifts because of their simple and easy interface for scheduling, but when I found out they also did payroll, it was a no-brainer. My employees onboarded via the 7shifts mobile app in 10 minutes and I'm already saving hours of time when it comes to processing payroll. Total game changer.”

Fahad Hanif

Owner/Operator, Halal Guys

“If you're a restaurant professional, this is a mandate. If this is a hobby for you, by all means, use something else. Use Excel, use post-it notes if you write it down. But if you're a professional and this is your career and your actual goal is to earn profit for your business, then there's no viable solution or anything that would make sense other than this. There just isn't.”

Mike Bausch

Owner, Andolini's

Find out why 1.5 million restaurant professionals love 7shifts

Better communication

When you onboard a new employee you’re not just giving them the ins and outs of your coffee business, you’re setting them up for success. When it comes time for evaluations and reviews, coming from a common set of rules with a shared understanding of expectations can make all the difference.

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