How Four Restaurants Use 7shifts’ Announcements to Keep Their Teams Connected

How Four Restaurants Use 7shifts’ Announcements to Keep Their Teams Connected
D. J. Costantino

By D. J. Costantino

Do you feel like your team is disconnected? Does the lack of communication cause misunderstandings and make your restaurant less efficient?

If so, you're probably not alone. Communication is tough in every restaurant, from a handful of team members to dozens across multiple locations. It's a tricky thing to get right, but with the right tools, it can be seamless.

That tool is 7shifts Employee Communication and Announcements App—and restaurants across the country are using it to send one-way messages to their entire team. Here's how four very different restaurants use announcements in creative, effective ways:

Kaldi's Coffee: Hiring Internally

In 2021, the team at Kaldi's is on track to send more than 300 announcements this year, about one each and every day. In addition to keeping staff up-to-date on menu changes, coffee releases, and pricing, the Kaldi's team uses announcements for a unique purpose: hiring.

Example of 7shifts Announcements tool.
7shifts Team Announcements Tool

As Kaldi's grew, they knew they needed to add a part-time graphic designer to their team to design, they put it out there via 7shifts announcements. “Some people from the café; applied and we hired one of them. They already know the culture and it's easier that way to fit in, I think,” says Keith Kildron, Kaldi's Director of Operations.

Pita Way: Keeping Dishes Consistent

Announcements take many forms at Pita Way, with 108 employees over 10 locations. They come through twice a week on average at Pita Way, and the content of the missives varies.

“Sometimes we do a tip of the day, we come across something that works out well at one store and we'll put a tip of the day out there, just to make everybody's life a little easier,” says Holly Megges, Pita Way's Director of Operations.

For example, if a dish on the menu is being portioned inconsistently across locations, the team can send out an announcement blast with a photo to all staff to make sure the Pita Way experience is exactly the same from Clarkston to Brighton.

Example of the 7shifts announcements screen on a smart phone.

7shifts Team Announcement Notifications in the App

Canyons Fresh Grill: Never Forget Wing Wednesday

Canyons have effectively replaced the traditional all-hands pre-shift meeting with global announcements on 7shifts. Every morning, every team member gets an announcement so they know what's going on during every given day. The subject generally covers events, promotions, or anything that should be kept in mind heading in for a shift. Before September of 2020, the team wasn't using the announcements feature—now they're using it every single day.

“So if it's Wing Wednesday, they can't forget, because we're reminding them. If we're having another drink special, they're getting a reminder before the shift. So your communication between the company and its staff, its employees, is a game-changer.” says Mark Crumpton, Canyons' Owner.

GIF of Roster Talk in the 7shifts announcements app.
7shifts Roster Announcement and Messaging Feature

Beechwood Donuts: The Pandemic MVP

During the height of the COVID pandemic, Tayler Bock, Beechwood Donuts' co-founder used 7shifts announcements to keep her entire team on the same page. Bock and her management team made roughly seven announcements per month to keep their staff informed.

“Obviously, nobody really had information [on COVID-19]...As a business owner, you've not funneled special information or anything. You get what everyone else gets, which not everyone realizes,” says Bock. “So [we were] watching for any piece of information coming through, any resources that I or any of the staff could use, and posting it through 7shifts.”

Start using 7shifts today

7shifts is the all-in-one labor platform built for restaurants to simplify employee scheduling and labor management. Easily manage your teams’ schedules, timesheets, communication, tasks, tips and more– all in one place with 7shifts.

Start FREE Trial.

D. J. Costantino
D. J. Costantino

Hi! I'm D.J., 7shifts' resident Content Writer. I come from a family of chefs and a background in food journalism. I'm always looking for ways to help make the restaurant industry better!