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What Is a Restaurant Comment Card and its Purpose?

A restaurant comment card is a small form, usually the size of a postcard, that restaurants can use to gather feedback from their guests. 

Popular sections may include how they liked the service, their thoughts on the food, decor, experience with reservations, and more. 

You may also wish to include a rating system, from 1 to 5 or star/emoji-based to make it more seamless for guests to offer feedback.

Best Practices with Comment Cards

Comment cards are best given to guests along with the check, so they can give payment information and fill it out at the end of their meal. 

You shouldn’t force guests to give feedback, however. Offer them the option to provide feedback if they wish. You may also choose to offer a way for guests to give feedback online through services.

How To Use the Comment Card Template

Here’s how to make the most out of your restaurant comment card template:

Step 1. Open the comment card template and make any changes or additions for your restaurant’s needs.

Step 2. Use the template to print out comment cards for guests to fill out

Step 3. Offer guests the opportunity to provide feedback at the end of a meal

Step 4. Take time to review comments and share them with your team members to see where you should double down and where to make adjustments.

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Restaurants save with 7shifts

80%

Time saved on managing staff schedules

1-3%

Labor costs saved

70%

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