Nestled in San Francisco’s West Portal neighborhood is a pizzeria with a Brazilian flare called Mozzarella Di Bufala. They were one of our first clients and we were lucky to be able to visit with General Manager, Diogo Martini last week.
Mozzarella Di Bufala has been serving delicious pizza to San Franciscans for 26 years. Over the years, they have developed a strong client base that visits their restaurant to enjoy anything from New York Style Pizza to Feijoada Completa, an authentic hearty Brazilian dish.
Diogo started using 7shifts employee scheduling software in 2011 to schedule his kitchen, delivery and customer service staff. Managing a workforce of over 45 staff has not an easy task, as Diogo explains. “A lot of our employees are college students and their availability changes constantly.”
How were you scheduling employee shifts before 7shifts?
“It was a pretty messy process. We essentially used a spreadsheet, which is very static and would only work in a day-to-day environment if everyone was a robot. There was also a lot of miscommunication between the staff and myself especially when it came to shift trades. An employee would find a replacement for a shift two weeks ahead of time, but often the replacement would forget and miss their shift. I was then left finding someone to cover last minute.”
What is your favorite thing about 7shifts?
“I really enjoy the daily bar graph on the home page. I check it in the morning and can quickly see who is coming in when. The shift pool has also saved me a lot of time. When someone wants to grab a shift that someone else is trying to give away, I get notified that I need to approve or decline. That way, I’m able to make sure the person wanting to take the shift is trained and experienced to do the job. It also turns into a real money-saver when you start using it to keep track of who is in risk of going into overtime pay mode by covering someone else’s shifts.”
How many hours are you saving?
“Since I don’t have to make a bunch of calls to handle shift replacements, I’m saving 4-5 hours per week minimum. The fact that I’m able to track everyone’s availability and time-off requests in one place when I create the schedule is also a time-saver. I think I only spend around 1 hour per week on scheduling now.”
7shifts clients value their time and they look for products that will make them more efficient. Diogo has managed to cut down the time he spends on scheduling by nearly 80% since switching to online employee scheduling. He’s now able to focus his attention on revenue generating activities that will help to grow his client base in San Francisco.