[Data] The State of Restaurants During the COVID-19 Situation

[Data] The State of Restaurants During the COVID-19 Situation
Dew Smith

By Dew Smith

Table of Contents

    The restaurant industry is in flux, and many restaurateurs lack access to the information and resources required to make decisions about their business. 7shifts is sharing insights about communication, sales, and staffing for restaurateurs to understand both the global and regional impact of COVID-19.

    Looking at the data inside the 7shifts labor management platform—from sales activity to staffing and communication—we see serious changes as restaurant owners struggle with reduced sales and increase communication with staff during the COVID-19 situation. The latest breakdown of the restaurant labor management landscape is below.

    Last updated March 25th, 2020.

    How restaurants are impacted by COVID-19

    Sales

    • Average daily restaurant sales have dropped by 36%
    • Average weekly restaurant sales have dropped by 50%

    Sales have dropped dramatically across the board as more restaurants are forced to close dining areas—or their doors completely. Understanding how to pivot your business to a takeout / delivery-focused model is crucial.

    Announcements

    • At the time of this article, March has had the most Announcements posted in any month—and it’s only the 20th.
    • Average daily Announcements have increased by 100% when comparing February to March
    • Average weekly Announcements in March have increased by 253% when compared to an average week in February

    Chats

    • Average daily Chats have increased by 12% when comparing February to March
    • Average weekly Chats in March have increased by 21% when compared to an average week in February

    Communication across teams has increased dramatically as managers, owners, and staff navigate the COVID-19 situation in their community. Staying connected with staff is essential, so consider adopting tools like 7shifts to send company updates and message your team on-the-fly to keep them safe, healthy, and prepared.

    Shifts

    • Average weekly shifts created in March have decreased by 37% when compared to an average week in February
    • Average daily shifts created in March have decreased by 20% when compared to an average day in February

    With the current COVID-19 situation, managers are pivoting to more takeout and delivery options and scheduling fewer shifts for their staff. With cut hours, staff are looking to government and organizational relief funds to support themselves during this time.

    Restaurant data breakdown by region

    New York restaurants

    When comparing  February to March for New York restaurants:

    • Average daily Chats by New York restaurants have increased by 27%
    • Average weekly Chats have increased by 40%
    • Average daily Announcements have increased by 128% in New York
    • Average weekly Announcements have increased by 231%
    • Average daily sales have dropped by 32%
    • Average weekly sales have dropped by 52%

    California restaurants

    When comparing  February to March for California restaurants:

    • Average daily Chats by California restaurants have increased by 27%
    • Average weekly Chats have increased by 40%
    • Average daily Announcements have increased by 128% in New York
    • Average weekly Announcements have increased by 231%
    • Average daily sales have dropped by 42%
    • Average weekly sales have dropped by 53%

    Washington restaurants

    When comparing  February to March for Washington restaurants:

    • Average daily Chats by Washington state restaurants have increased by 27%
    • Average weekly Chats have increased by 21%
    • Average daily sales have dropped by 39%
    • Average weekly sales have dropped by 48%

    Toronto restaurants

    When comparing  February to March for Toronto restaurants:

    • Average daily Chats by Toronto restaurants have increased by 14%
    • Average weekly Chats have increased by 41%
    • Average daily sales have dropped by 45%
    • Average weekly sales have dropped by 58%

    BC restaurants

    When comparing  February to March for BC restaurants:

    • Average daily sales have dropped by 21% in BC
    • Average weekly sales have dropped by 36%
    • Average daily Announcements have increased by 96%
    • Average weekly Announcements have increased by 262%
    • Average daily Chats by BC restaurants have increased by 11%
    • Average weekly Chats have increased by 24%

    Bookmark this page or follow us on Instagram as we continue to update these numbers every week. Check out our resources page for how your restaurant can navigate COVID-19.



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    Dew Smith
    Dew Smith

    Hey! I'm Dew, the Brand Strategist at 7shifts. I cultivate 7shifts' social and content garden, and I'm always looking for ways to grow our network of restaurateurs, local talent, and tech companies.